Refund policy

Return & Exchange Policy

At Ayzel by Siyaab, we want you to love what you buy. If something isn't right, we're here to help.

✅ Return Window

We offer a 3-day return policy, which means you must request a return within 3 days of receiving your parcel.

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🔁 Return Eligibility

To qualify for a return or defect claim:

• The item must be unused, unworn, with original tags and packaging.

• A parcel opening video is mandatory to claim a return or defect — this requirement is clearly printed on our courier bags.

• Proof of purchase (receipt or invoice) is also required.

📩 To request a return, contact us on:

• Main Customer Care WhatsApp: +91 8169359600

• Or email: siyaablawnhub.in@gmail.com

We’ll guide you through the steps and provide a return shipping label if applicable. Do not ship back your item before confirmation, as unapproved returns will not be accepted.

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📦 Return Address

You must return the parcel to the same store/address from which you received it:

• Jogeshwari Store (Mumbai Western Suburbs): +91 9920734317

• Town Store (Muhammad Ali Road, Mumbai): +91 8928084047 / +91 9082029136

• Surat Dispatch Point: (Confirmation required before sending)

• Hyderabad Store: +91 9103670217

💬 For verification and eligibility, always confirm with the main number or the specific store contact before initiating return or exchange.

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🚚 Shipping Responsibility

• If the issue is on our end (e.g., defective product or wrong item sent) and proper parcel opening video proof is provided — we will bear all route shipping costs.

• If the reason is personal (e.g., didn't like it, changed mind) — the customer must bear the full return and replacement shipping charges.

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🚫 Non-Returnable Items

We do not accept returns on:

• Sale/discounted items

• Gift cards

• Used or washed products

• Personal care goods (e.g., cosmetics)

• Custom or made-to-order items

• Hazardous or flammable items

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🔄 Exchange Policy

If you wish to exchange, you can:

• Return the product first (as per return rules)

• Once approved, place a new order separately

You may also exchange or return your item in-person at our physical stores within the return window, provided all conditions are met.

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💰 Refunds

Once we receive and inspect your return:

• You’ll be notified of approval/rejection.

• If approved, your refund will be processed to your original payment method within 10 business days.

• If it takes longer than 15 business days, kindly reach out to siyaablawnhub.in@gmail.com or WhatsApp at +91 8169359600.

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Have more questions? Feel free to visit our FAQ Page or connect with us on WhatsApp at +91 8169359600.